Refund policy

Return & Refund Policy

We want you to be satisfied with your Pleinair Tools purchase. If you are not, we’re here to help.

Return Period

  • You have 14 days after receiving your order to request a return.

Eligibility
To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition you received it.

  • Proof of purchase (order number or receipt) is required.

How to Start a Return

  • To request a return, contact us at info@pleinairtools.com

  • If your return is accepted, we’ll provide instructions on how and where to send your package.

  • Items sent back without first requesting a return will not be accepted.

Damages and Issues

  • Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us immediately with photos so we can evaluate and make it right.

Exceptions / Non-Returnable Items

  • We do not accept returns on used items showing paint, scratches, or wear.

  • Custom-made products and gift cards cannot be returned.

  • Sale items are non-refundable.

Exchanges

  • The fastest way to get the item you want is to return the product you have (if eligible) and place a new order separately once your return is accepted.

European Union 14-Day Cooling-Off Period

  • If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still be unused and in original condition.

Refunds

  • Once your return is received and inspected, we’ll notify you.

  • If approved, your refund will be processed back to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable.

  • If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@pleinairtools.com