Shipping policy

Shipping Policy

Processing Time

  • Hand-built in small batches. Current build time: 1–4 weeks.

  • If the product is in stock, it will be packed and shipped 1-3 days after the payment is received.

  • We do not ship on weekends or public holidays.

Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on destination and order size.

  • Estimated delivery time:

    • Germany & EU: 3–7 business days

    • International (USA, UK, Worldwide): 7–14 business days (customs clearance may extend this time)

  • Delivery times are estimates and may vary depending on the shipping carrier and destination.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with tracking information.

Packaging & Product Care

  • Our products are lightweight but designed for artists’ daily use. To ensure safe delivery, each order is securely packed to protect easels, palettes, and panel holders from damage during transport.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or fees set by the destination country. These charges are the buyer’s responsibility.

  • Pleinair Tools is not responsible for delays due to customs procedures.

Shipping Restrictions

  • We currently ship to most countries in Europe, North America, and other selected regions.

  • If your country is not available at checkout, please contact us at info@pleinairtools.com and we’ll try to arrange a solution.

Lost or Damaged Packages

  • If your order arrives damaged, please contact us within 7 days of delivery with photos of the item and packaging. We will work with you to resolve the issue.

  • Pleinair Tools is not responsible for lost or stolen packages once they are marked as delivered by the carrier.

Questions
If you have any questions regarding shipping, feel free to contact us at info@pleinairtools.com